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Want to Perfect your Client Experience? Use Behavioral Psychology
Whether you sell to consumers or businesses, optimizing your Client Experience (CE) is crucial for improving loyalty, operating efficiencies and service levels. In some competitive industries like...
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Behavioral Economics 101: Influencing Customer Choice
Learnings from Behavioral Economics (and its related discipline behavioral finance) have important ramifications for many industries such as wealth management, consumer goods, insurance, healthcare,...
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The best way to reduce labour costs
Curbing labour costs is vital for companies looking to sustain profitability and maintain competitiveness. The typical approach to achieving this is straightforward albeit unsophisticated. A senior...
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